Frequently Asked Questions
For help with the current order:
Please visit our help page.
For information on shipping (countries, rates, times):
Can I get a digital version of a chart?
No. We do not sell or give out PDFs or any other electronic versions of our charts. No exceptions.
Do you offer special discounts?
Yes, but discounts are based on quantity only. All customers automatically get 10-35% off when they buy more than one large-size chart.
If you buy 2 or more small-size charts, the maximum discount will be 10% only.
Can you send the frame along with the chart?
We cannot ship the frame with the chart as it is fragile and has a high chance of breaking during shipping and the shipping charges are high due to the high frame volume.
What is the size of the chart and how can I frame it?
The large chart size is 24 x 36 inches (2 Feet width 3 Feet length) and the small chart is 16 x 24 inches. Frames of this size are easily available from a framing shop in the local market.
Are the charts laminated?
No, However, we use Premium RC (Resin-coated) Photo Luster Paper 260 GSM. The paper base of resin-coated papers is sealed by two polyethylene layers, making it impenetrable to liquids.
How is the quality of your charts?
The quality of the chart depends on two things, first is the paper and second is the ink. The paper we use is very thick and strong. To print these charts, we use made-in-Japan branded ink which is 40 times more expensive than local market ink.